Terms & Conditions

1. Provider and service scope

Prestige Care is operated by Aiona Yakubovskaya, an autónomo, NIE Y4116719D, with professional and fiscal address at Calle Alvarez Quintero 4, 1 IZQ, Fuengirola, Malaga, Spain.

Services may include home care, textile and upholstery cleaning, mattresses, carpets and rugs, specialist stain and odour treatment, textile protection, outdoor furniture and yacht textile care. The confirmed quotation defines the actual scope. Cleaning is not restoration and no perfect-result guarantee is made.

2. Quotations, prices and minimum visit

Public B2C prices are final consumer prices with IVA included. Displayed ‘from’ prices are starting figures; size, material, condition, access and treatment can affect the final quotation. The minimum visit is 70 € with IVA included. Any change found after inspection is explained and agreed before additional work.

3. Booking and deposits

A booking exists only after the service, address, date or time window and price or pricing basis are confirmed. Standard residential work has no deposit. For high-value, long-duration, urgent, out-of-area or special-preparation work, a deposit of up to 30% may be required only when agreed in writing in advance.

4. Access and client responsibilities

• Provide safe and timely access, relevant parking information, water and electricity where reasonably required.
• Disclose known material information, prior treatments, damage and specific concerns.
• Remove valuables and fragile personal items from the work area and keep children and animals safely away from equipment.

5. Materials, results and documentation

The method is selected after considering the material, construction, condition and available care information. Stains, odours, wear, colour loss, previous treatments and hidden damage may limit the result. A test may be used where appropriate, but it cannot remove every risk. Photographs may be used for condition and service documentation; marketing use requires separate permission.

6. Cancellation, rescheduling and failed access

Cancellation is free when notified at least 24 hours before the agreed visit. A properly disclosed late cancellation before dispatch may be charged at 35 €. A no-show or failed access after dispatch may be charged at 70 €. These operational charges do not override mandatory consumer withdrawal rights or other statutory protections.

7. Withdrawal rights

Where statutory distance-contract withdrawal rights apply, the consumer retains them under mandatory law. If the consumer expressly requests service to begin during the withdrawal period, a proportionate amount may be payable for work completed before withdrawal. The right may be lost after full performance only where the legally required prior express request and acknowledgement were obtained.

8. Payment

B2C payment is due on completion unless a special deposit was agreed. Accepted methods are cash, Bizum, card and bank transfer for invoices or B2B work. B2B invoices are payable within 7 calendar days unless another written term is agreed before service. No bank account details are published on this website.

9. Incidents and liability

Please report any service incident within 24 hours so it can be reviewed promptly. This is an operational notification window and does not extinguish mandatory statutory rights. Prestige Care may inspect and, where appropriate, propose proportionate corrective work. Nothing limits liability where limitation is prohibited by law. Prestige Care does not make a public insurance claim until a real policy is verified.

10. Complaints, law and contact

Official complaint forms are available in accordance with Andalusian consumer rules. Prestige Care is not currently adhered to consumer arbitration, but will state whether it accepts mediation or arbitration in its reasoned response to a complaint. Spanish law applies, without affecting mandatory consumer jurisdiction.

Contact: prestigecarespain@gmail.com · +34 622 943 650 · https://prestigecare.es