Complaints and claims

1. Provider details

Prestige Care is operated by Aiona Yakubovskaya, an autónomo, NIE Y4116719D, with professional and fiscal address at Calle Alvarez Quintero 4, 1 IZQ, Fuengirola, Malaga, Spain.

Complaints contact: prestigecarespain@gmail.com · +34 622 943 650 · https://prestigecare.es

2. How to submit a complaint

You may first write to prestigecarespain@gmail.com or WhatsApp +34 622 943 650. You may also request the official Andalusian complaint form. For a mobile or home service, the request can be made using the postal or electronic contact details shown here.

3. Information to include

• Your name and reliable contact details.
• Date, address and service concerned.
• A clear description of the issue and the outcome requested.
• Quotation, invoice, messages, photographs or other relevant evidence where available.

4. Response and escalation

Prestige Care will send a reasoned response to an official complaint within the period required by Andalusian law, currently a maximum of 10 working days from receipt. If the matter is not resolved, the consumer may contact the competent municipal consumer office or the Junta de Andalucía consumer authorities.

Prestige Care is not currently adhered to consumer arbitration. The response will state whether mediation or arbitration is accepted for the particular dispute and will identify a competent public consumer entity where required.

5. Service incidents

For a service-result incident, please notify us within 24 hours where possible so the condition can be reviewed promptly. This operational window does not remove or reduce mandatory statutory consumer rights.