What Prestige Care assesses before mattress cleaning

Condition, construction and the concern

Prestige Care considers the mattress’s condition, construction and the concern you want addressed when deciding whether a refresh or more in-depth, assessment-led work is suitable.

Materials and construction: general upholstery context

IICRC’s description of its upholstery-cleaning certification links knowledge of fabric content and furniture construction with identifying cleaning limitations. Its public summary of the professional upholstery cleaning standard also includes fibre and construction characteristics and inspections before and after cleaning. This explains why material information matters, but it is general upholstery context—not a description of Prestige Care’s procedures or a mattress-specific cleaning prescription.

Check care instructions before removing a cover

For IKEA mattresses, the manufacturer advises following the individual mattress’s care instructions. Not every cover is removable or washable, and a zip alone confirms neither. Verify suitability before removing the cover.

Washing a removable cover is distinct from cleaning the complete mattress. For another make, consult its own model-specific instructions rather than treating IKEA’s guidance as a cleaning method for every mattress.

Prepare the information and ask which approach is suitable

Have the make, model and any care instructions available, and describe your main concern—for example, general freshness, a visible mark or an odour. Ask whether the mattress’s condition and construction make a refresh or more in-depth, assessment-led work suitable, and what limitations you should understand.

Without the model, care instructions and details of its condition, suitability for your mattress remains undetermined. You can review [Prestige Care’s mattress service](/services/mattresses) or [ask about suitability](/request-care) before deciding whether to proceed.